Shipping & Returns Policy
Shipping policy
Turnaround
All orders are shipped within 48 hours Monday – Friday 8 am – 5 pm.
Carriers - We use the following carriers to deliver our orders: An Post, (Fastway Couriers, Czech Post)
Order Tracking
If a tracking # is provided by the shipping carrier, we will update your order with the tracking information. Please note that some orders using An Post Standard Service mail will not have tracking numbers.
Shipping Rates
We primarily use An Post for all deliveries as they offer the most competitive rates. The rate charged for the shipping of your order is based on the weight of your products, and your location. Before the final checkout page, you will be shown what the cost of shipping will be, and you will have a chance to not place your order if you decide not to. In the event that some products will not be in stock in the irish warehouse, we will ask you to agree with shipping from CZ.
Back Orders
If an item goes on back order we will ship you when the item becomes available.
Returns Policy
Our policy lasts 14 days. If 14 days have gone by since your purchase, unfortunately, we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
To complete your return, we require a receipt or proof of purchase.
There are certain situations where only partial refunds are granted: (if applicable)
* Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
* Any item that is returned more than 14 days after delivery
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next, contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at klara@mlekovky.cz.
Sale items (if applicable)
Only regular priced items may be refunded, unfortunately, sale items cannot be refunded.
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at info@milkpaint.ie and send your item to: Jarmila Roche, 17 Maple Drive, Castlehyde Park, Rosbercon New Ross Co. Kilkenny, Y34ET20, Ireland.
Shipping
To return your product, you should mail your product to: Jarmila Roche, 17 Maple Drive, Castlehyde Park, Rosbercon New Ross Co. Kilkenny, Y34ET20, Ireland.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
If you are shipping an item over €50, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.